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Terms & Conditions of Services

By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Please do not book with us if you are expecting to cancel your booking at a later date.

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Terms & Conditions

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

  1. When booking an activity, full payment is taken in advance by Cornish Wave. A participation form must be completed on arrival before a person can take part in any activity. Cornish Wave does not accept any liability for loss caused by failure to complete the participation form.
  2. Cornish Wave require 100% of the total activity cost prior to the activity date and have the right to cancel a person’s place on the activity if full payment is not received.
    • 4 weeks or more from activity start date = Full refund
    • 2-3 weeks before activity start date = 50% refund
    • Less than 2 weeks to activity start date = No refund
    If the booking is changed more than 21 days prior to the activity date, Cornish Wave will endeavour to amend the requested changes. Less than 21 days prior to the start, no changes can be made
  3. I agree to abide by all decisions and adhere to all instructions that Cornish Wave staff and instructors make whilst under their supervision. This includes sea-related conditions beyond Cornish Wave’s control (flat days, fog, dangerous sea conditions etc.) In this case, should an activity be cancelled, a voucher will be issued which is valid for one year from the date of cancellation. No refunds will be issued. Cornish Wave staff may require any participant to leave the activity session without compensation if that person acts in such a manner as to endanger him/herself or any other user or staff member.
  4. The accommodation providers listed on the website act as a guide only to assist in booking accommodation. No responsibility is taken by Cornish Wave for booking any accommodation and they cannot be held responsible for any aspect of or problems arising from accommodation arrangements.
  5. Cornish Wave assumes no liability in respect of personal injury, loss, damage or third party claims which occur through no fault of their own or their instructors and cannot accept responsibility for any of the reasons cited above that a person may incur whilst participating in any of the activities unless Cornish Wave can be proven negligent. I accept that I participate at my own risk and I confirm that I have my own insurance to cover any such injury, loss or damage or have chosen not to take out such insurance even though I understand that this is my responsibility. I have declared any medical conditions (e.g. asthma, epilepsy etc.) or any other special needs that may affect mine or others’ safety whilst participating and accept Cornish Wave do not accept any responsibility for any conditions not disclosed. I will not be permitted to consume alcohol or drugs prior to or during the activity sessions. Staff reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
  6. Cornish Wave equipment will be used for the activity, unless previously agreed. If I should damage or lose any Cornish Wave equipment, I agree to inform a member of staff and understand that I will have Headland Point, Newquay, Cornwall TR7 1EL to pay the current replacement value for any repairs or replacement
  7. The prices shown on this website are valid at the time of publication. Cornish Wave reserve the right to increase or reduce any of the prices any time after publication. Any changes will be made clear at the time of booking. Cornish Wave reserve the right to cancel or change activity dates subject to notification of those persons booked on to the activity.
  8. Permission is given for participant’s contact details to be entered into the Cornish Wave database and held in accordance with the Data Protection Act 1998. This information will not be forwarded to third parties.
  9. Complaints concerning the centre or the activities should be referred to Cornish Wave management at the end of the session and followed up in writing within 7 days of the activity. Cornish Wave will act accordingly to do everything possible to rectify the situation and issue a written reply. Questions about the Terms of Service should be sent to us at hello@cornishwave.com.

COVID-19 Policy & Procedures

This policy outlines what we are doing as a business to adhere to recommended guidelines set by local and national governing bodies in order to keep you safe. To see a full list of sources please see the bottom of this document.

Guided tours of up to 30 people may take place indoors or outdoors provided businesses undertake risk assessments in line with this guidance document and put any necessary mitigations in place.

Ref: 2.2.2 Indoor and outdoor attractions | https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy#shops-4-1

This document serves as guidance on our responsibilities as an activity and campsite provider as well as your responsibilities as a customer of Cornish Wave.

This policy has been split into 5 parts:

  1. Customer & Staff Agreement
  2. Equipment Cleanliness & COVID-19 Operating Procedures.
  3. Guest Guidelines
  4. Payment & Pre-Activity Preparation Procedures
  5. Cancellation & Refund Policies
  1. Customer & Staff Agreement

    Your health is our top priority. We have special measures in place to keep all guests and employees safe, both during and after your activity.

    Your coaches have a daily health check where they state that they are clear and have been for minimum of 14 days of symptoms of COVID-19.

    Similarly, before your activity on your participant form which is completed online before your arrival, you will be required to let us know if you have had or been in contact with someone who has had COVID-19 symptoms. You will also be asked again on the day of your activity. If you have had symptoms, you will be asked to reschedule your activity to another date.

    As per government guidance, if you experience symptoms of COVID-19 up to 14 days after your activity with us, we ask that you contact Cornish Wave and inform us. We will then contact the rest of the group if you were in a group session/camp to inform the other customers.

    It is essential that we work together in order firstly, to protect ourselves and other members of the group but also so we can continue to offer activities in a safe and protected environment.

  2. Equipment Cleanliness & Covid-19 Operating Procedures

    Activities: Surfing & Coasteering

    All equipment to be checked and cleaned thoroughly by Cornish Wave staff.

    • Wetsuits, Buoyancy Aids & Helmets are cleaned thoroughly in-between uses using Milton disinfectant and sprayed with sanitiser spray.
    • Surfboards and other equipment are brushed down, hosed with fresh water and sprayed with disinfectant after every use and left outside to air dry.
    • All First Aid Kits have been equipped with additional medical gloves and CPR resuscitation face shields for instructors.
    • Hand Sanitiser is available for all Cornish Wave participants at the surf school.
    • A COVID-19 Risk Assessment has been taken for both Surfing & Coasteering.
    • Coasteering – Reference to guidance set by National Coasteering Charter.
    • Surfing – In line with suggested guidelines from Surfing England.

    Activities: Wild Camping

    • Hand sanitiser is readily available at multiple points at the camp.
    • We have stripped back the soft furnishings in the bell tents. (Pillows, blankets)
    • Bell tents are sanitised and disinfected after every night of use.
    • Plates and cutlery used from Cornish Wave are hot washed in a dishwasher and disinfected.
    • A new sleeping arrangement procedure has been put in place. Please read below for further guidance.
    • The camp’s shared areas, cooking/fire/games/toilets will be deep cleaned after every adventure weekend and camp. Whilst we also encourage the use of available hand sanitiser and disinfectant. Please leave all areas as you wish to find it.
  3. Guest Guidelines

    Before Arrival –

    Ensure you and everyone in your group have completed the Participant Form available on our website.

    At the surf school –

    Arrive as close to your time slot as possible as we have carefully constructed a new time management procedure to ease congestion of people at the surf school. You will receive an email about your weekend several days prior to your activity date.

    Arrive with your swim wear on under your clothes and be prepared to get changed outside to help us & others with physical distancing.

    Upon returning from your activity you may wish to consider bringing a couple of towels and / or a robe to change back into your clothes outside.

    Put your belongings in your designated bucket. Keep all of your clothes/bags/possessions together. These will be kept in the surf school until you return.

    Practice physical distancing at the surf school and camp where possible. Your activity coach will run through with your the emergency procedure if physical distancing is no longer a priority.

    After your activity please follow your instructor’s guidance as to wear to put your equipment.

    Work with us. We are working as best we can to still provide you with a little slice of adventure.

    At the Campsite –

    Ensure you bring everything with you from the car to the campsite. This includes enough food, water and personal items to avoid having to leave the site.

    Conduct yourselves with consideration to other campers. There are shared areas to enjoy together but keep in mind physical distancing where possible.

    A new sleeping arrangement procedure has been put in place to minimise the sharing space with strangers. GOV guidance currently allows shared accommodation with up to 1 other house hold. Tents will have allocated to you prior to your arrival based on who (if anyone) you are travelling with.

    We have limited bell tents available. Depending on the group dynamic (couples, friends etc..) we will allocate bell tents to suit the group dynamic. We do not guarantee you will receive a bell tent.

    If you are a single traveller and we have allocated the bell tents already you will be offered your own 2 man tent equipped with an air bed. Alternatively you may wish to bring your own tent.

    Be vigilant in using cleaning products/sanitiser whilst at the campsite.

    Capacity Limitations

    Activities: We have reduced the group sizes in the initial weeks of reopening to give everyone more space at the surf school and in the water.

    Camping: We have reduced group sizes for our Adventure weekends in the initial weeks of reopening. Sleeping arrangements have been reduced and pre-planned with additional tents provided for single travellers.

    Yoga: In the instances where bookings were made pre COVID-19 making the groups bigger than 8 in our Surf & Yoga Weekend, to avoid disappointment and cancellations we will split the group into 2 smaller groups in the Yoga session to provide sufficient space between customers in the Yoga Barn. This will be the same for the evening and morning Yoga session.

    * Group sizes will be monitored and adapted accordingly to be in line with local and national guidelines.

  4. Payment & Pre-activity Preparation Procedures

    Payments for activities, adventure weekends and specialist activities are to be paid before arrival via card.

    All participants must complete a Participation Form before arrival. This can be found on the website menu bar.

    All participants must confirm before and on arrival that they have not got or been in contact with anyone that has had symptoms of COVID-19 in the past 14 days.

    Cornish Wave staff are to sign the health check form every day to confirm that they have not got or been in contact with anyone that has had symptoms of COVID-19 in the past 14 days.

  5. Cancellation & Refund Policies

    Customers will receive a full refund or credit voucher for any activity booked. Please email us at hello@cornishwave.com with evidence / screenshot of UK GOV Track & Trace notification.

    Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation or see the policy at the top of this page.

    No-shows will be charged the full price.

    Sources

    https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings
    https://compass.fareharbor.com/guides/checklists/providing-safe-experiences-introducing-new-cleanliness-standards/
    https://www.homeaway.co.uk/discoveryhub/tips-and-resources/improve-performance/covid-19-cleaning-tips?userType=frbo&utm_campaign=HAUK_FPM_56641_REL_MKT_HUB_BND_LIVE_OTH_2006&utm_medium=email&utm_source=Adhoc&haExternalSourceId=c581016a04594e65a62cc04d62c46987
    https://www.nationalcoasteeringcharter.org.uk/docs/
    https://www.surfingengland.org
    https://www.pascuk.co.uk

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